FAQs
Frequently Asked Questions
Everything You Need to Know
Find answers to the most common questions about shopping, sizing, payments, shipping, returns, and customer support at Jaipur Heritage.
Orders
5 Questions
Browse your preferred Women's Kurti or Women's Kurta collection, select the appropriate size, add the product to your cart, proceed to checkout, enter your shipping details, choose your preferred payment method, and confirm your order.
Order modifications may be possible before your order enters processing or dispatch. Please contact our customer support team as soon as possible for assistance.
Yes. Orders may be cancelled before they are processed or shipped. Once dispatched, cancellation may no longer be possible and our Refund & Return Policy will apply.
Once your order is successfully placed, you'll receive an order confirmation through your registered email address or mobile number.
Yes. You may purchase multiple products in a single order, subject to product availability.
Products & Sizing
5 Questions
Please refer to the Size Guide available on each product page. If you need additional assistance, our customer support team can help you choose the most suitable size.
Yes. We make every effort to display products accurately. However, slight colour variations may occur due to lighting conditions or individual screen settings.
We carefully select fabrics and evaluate product quality before dispatch to provide comfortable, stylish, and reliable ethnic wear.
Fabric behaviour depends on the material and wash method. Please follow the care instructions provided with the product for the best results.
Yes. Our collections include styles designed for daily wear, office wear, festive occasions, family gatherings, and celebrations.
Payments
3 Questions
Available payment options are displayed during checkout and may include secure online payment methods supported by our payment partners.
Yes. Payments are processed through trusted payment gateways using secure encryption technologies.
Yes. Your purchase invoice will be provided with your order or made available electronically, depending on the order process.
Shipping
4 Questions
Delivery times depend on your location, courier partner, and operational factors. Estimated timelines are communicated during the order process.
Once your order is shipped, you'll receive tracking details through your registered email or mobile number.
Delivery availability depends on the serviceability of your location. Eligible delivery areas are confirmed during checkout.
International shipping may be available for selected destinations. Please refer to our Shipping Policy or contact customer support for more information.
Returns & Refunds
4 Questions
Eligible products may be returned according to our Refund & Return Policy. Please review the policy for eligibility conditions.
Contact our customer support team with your order details. Once your request is reviewed and approved, the refund process will begin according to our policy.
Eligible products may be exchanged, subject to availability and the terms outlined in our Refund & Return Policy.
Please contact us immediately with your order number and clear photographs of the product. We'll investigate the issue and assist you with an appropriate resolution.
Customer Support
3 Questions
You can reach our customer support team through the contact details available on our Contact Us page.
Our business hours are listed on the Contact Us page. Response times may vary during weekends, holidays, or festive seasons.
We aim to respond to customer enquiries as promptly as possible during business hours.
Shopping Experience
6 Questions
Jaipur Heritage combines timeless Indian design inspiration, quality craftsmanship, comfortable fabrics, secure shopping, and dedicated customer support to deliver a premium ethnic wear experience.
Yes. We regularly introduce new styles, seasonal collections, and fresh designs to offer customers more choices throughout the year.
Special promotions and seasonal offers may be available from time to time. Please check our website for current campaigns.
Yes. We are committed to protecting customer information in accordance with our Privacy Policy.
You can access our Privacy Policy, Shipping Policy, Refund & Return Policy, Terms & Conditions, and Disclaimer from the footer of our website.
We're always happy to help. If you couldn't find the answer you're looking for, please contact the Jaipur Heritage customer support team. We'll do our best to assist you as quickly as possible.